RETAIL OVERVIEW

Imagine if all your staff had the skills to confidently approach your customers, and the knowledge to provide those customers with a complete solution to their needs. How much extra money would your business make if each of your staff were able to sell a few extra products every week, just by following proven, effective sales steps?

With RedSeed you can train your team before they even hit the shop floor! Harness their motivation and excitement and give them the skills to improve sales performance, increase sales and offer a show-stopping customer experience that sets you apart from your competitors. We deliver sticky retail training that your staff will retain, and the platform to allow YOU to manage their progress.

COURSE CONTENT

From getting prepared to sell, understanding what the customer wants, adding value to every sale and overcoming objections to close more sales...the whole process from basic sales training to advanced sales training, is covered in detail.

Users are guided through the training by a customer who explains the theory behind the techniques, and demonstrates the skills in over 200 video role-plays. At the end of each session you’ll find customised video role-plays starring your team working within one of your stores. Combined with the written content and dynamic visual elements, you end up with an online training solution that works for all types of learners.

SESSION FORMAT

22 sessions of mixed-media e-learning, each taking approximately 1 hour to complete. Trainees work through one session at a time, and are marked by their manager before they are able to move on. This means they are able to absorb and apply the techniques as they work through the retail training programme at a regulated pace.

Moving through the course is easy, catering to people with all levels of computer skills. Users learn ‘bit by bit’, with workbook questions following each new technique or skill. Then at the end of the session they are presented with the customised, in-store role play that brings together all the elements of that particular session, bringing the techniques to life in a context they can truly relate to.

CUSTOMISED

Questions, products, processes, language and even video role-plays are infused with the things that make your company unique. We believe that getting to know you is key to providing you with the most effective training solution.

We’ll send someone in to spend time talking to you about what differentiates you from other companies and build that all into the content and questions within the training. Two nights of onsite filming using your staff as actors produce 20 video role-play videos that bring together the key elements within each learning session. To finish it all off we splash on your colours and branding throughout, giving you a customised sales training solution that speaks to your people.

WORKBOOK

Learning is not passive, it needs to be contextual and relevant. Text based workbook style questions require thought and analysis and ensure trainees ‘get it!’. Questions, answers and any feedback received from their marking manager are then stored in a downloadable, printable PDF document.

Because team members have a marking manager that checks the validity of their answers and provides feedback where necessary, and marking managers are able to be monitored from upper management, there is accountability at every stage. Viewing the ‘conversation’ between trainees and coaches provides transparency, so you always know exactly what’s going on at any level of your company. That’s true peace of mind.

COACHING

Coaches, generally a manager or senior sales person, are responsible for guiding their team through the training, marking their workbook answers and role-playing techniques. This way your team members know they have someone in their store to provide support and keep track of their progress.

At RedSeed we make our system easy for everyone, and it’s important that coaches feel comfortable and confident guiding their team through training. We give them model answers to all workbook questions and customised ‘Coach Cards’ which give them a breakdown of the skills that need to be demonstrated by their team members during role-play activities.

REPORTING

Reporting is a powerful benefit, and is unique to all RedSeed programmes. Use it as a global view of what’s happening across your organisation, or look at region, store or individual’s progress. View snapshot statistics from the Marking and Admin Mode or print reports detailing user’s progress, inactivity lists, exam completion and more!

Training can be monitored across the business by following your teams progression through the programme. Ensure your customers always get the best experience as your team delivers consistent and show-stopping service in every one of your stores. Paired with your sales statistics, RedSeed online sales training can also become a powerful performance appraisal tool.

ADMINISTRATION

Just hired a new staff member? Current user changed their name or moved to another branch? No problem. We’ve made it simple to add, edit or delete team members as you require. Assign one individual within your company to manage users or let your managers do it from store level, whatever suits you best.

Send alerts to staff who haven’t done any training for a designated period, download and print an individual’s workbook with all of their answers, or issue personalised certificates to team members who finish their training...all with a click of your mouse!

BESPOKE

If you can think it, we can do it!

Give your new team member a head start by providing them with vital information about your business as soon as they’re employed with an online induction programme. Perhaps you’d like to add on a product knowledge module to help staff learn about a key product range? We can work with you to build add-ons to your existing sales programme that enhance and complement your in-store training.

Deliver information that is consistent, current and customised to your business from one central hub with RedSeed bespoke sales training.

ROLL OUT AND SUPPORT

In 12 weeks we’ll get to know you and your business, script and film all of the video content, personalise the workbook content and questions, and get you started with the programme. We’ll even come to you and give your team all the tools they need to successfully implement the programme within your business. Rollout sessions can be anywhere from an hour to a day, depending on your needs.

It couldn’t be easier!